Reputazi 1 year ago

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What can businesses do to safeguard their brand reputation?

For brands, maintaining a pristine corporate reputation should be the priority. How come? According to Ink., 68% of customers form an opinion after reading one to six internet reviews, with 91% of consumers conducting brand research on a regular or infrequent basis. Your financial line will likely suffer if people talk adversely about your brand. The next essay will outline the fundamentals of corporate reputation management as well as the best practices you can use to maintain your good name. We will also go through how Samsung and Nestle handled their own reputational issues. Let's start now! Core values for managing company reputation Let's first talk about the essential elements of corporate reputation management before moving on to particular techniques. • Defining corporate ethics You leave very little space for any unethical behavior that might trigger a crisis by adopting a set of ethical norms that all of your workers are expected to abide by. A good illustration of this strategy is Amazon. Six principles were established by the company to guide their customer service. The client should be trusted and supported, and the amount of work they need to put in to resolve their problems should be kept to a minimum. All of this results in very satisfied customers, which is reflected in Amazon's excellent NPS rating. The customer service principles of Amazon make sure that their CS won't be a potential cause of PR problems.